FAQs

How can I access my invoices?

You can easily access your invoices by entering the invoice viewing page through the link below and entering theReference Number, Invoice Date , and Payment Amount information provided to you.

 

Click here to access your invoices

Which cargo company will be used in the shipment of my order?

Your orders that you place through Porland.com.tr will be delivered with PTT Cargo.

What should I do if I receive broken products?

You should send photos of your broken/damaged part and dispatch note to musterihizmetleri@porland.com.tr within 3 working days after you receive the products.

Can I replace the product or products that I purchased from the online shopping website?

Product replacement is not available for products purchased through Porland.com.tr.

My order has been shipped but I want to change the delivery address. What should I do?

In order for us to deliver your up-to-date delivery adress to PTT Cargo, you can either contact us through our customer services at 850 259 46 43 or send an e-mail to musterihizmetleri@porland.com.tr

How can I return the product or products that I purchased from the online shopping website?

After the "Return Section" located in the e-invoice is filled out in full and signed, the package of the product/products of which return is requested by the customer should be sent with all accessories and in its original boxing with PTT Cargo, the contracted cargo company of Porlandto Porland Gebze Merkez (Tavşanli Koyu Mevkii, E-5 Karayolu Üzeri, Gebze, Kocaeli). Packages sent for return should be undamaged and unused.

 

While shipping your products for return, all you have to do is to inform the authorized PTT cargo personnel about that you will return your product with the number of 902658201 .

Can I make wire payments for my purchases?

For the moment, payment by credit card is the only payment option for purchases made through Porland.com.tr .

Our infrastructure works are in progress for other payment options.

Do you have a cash on delivery option?

For the moment, payment by credit card is the only payment option for purchases made through Porland.com.tr .

 

 

You can make your purchases with Visa or Mastercard credit cards through Porland.com.tr.

 

Our infrastructure works are in progress for other payment options.

Is there any installment options for credit card purchases?

Installment Options

 

While shopping throughPorland.com.tr, you can select the payment method that works best for you in order to make payments for the products you wish to buy.

 

In the purchases you made withAkbank - Axess, Garanti Bankası - Bonus Card, Finansbank - Card Finans, İş Bankası - Maximum, Yapı Kredi Bankası - Worldcard credit cards,  you can use the installment options of the relevant cards. Purchases that you make with other debit cards will be cashed with no installments.

 

Garanti Bankasi Installment Campaign Conditions 

 

Garanti Bank Bonus Installment Campaign will be offered as +6 optional installments in the transactions made in 2,3 and 6 installments through Porland.com.tr and Porland stores between the dates of June 13 and December 31, 2018. In the campaign, +6 optional installments will be offered without any subprocess limit for the transactions made in 2 and 3 installments. +6 optional installments will be given for transactions made in 6 installments worth of 250 TL or more.

You can benefit from a maximum of 12 Installments in the purchases made within the Porland campaign. In order to benefit from the campaign, purchases with installments should be made through Garanti pos devices.

 

All Bonus cards, Money Visa cards, Miles & Smiles credit cards, American Express cards, Bonus Business and Miles & Smiles Business, American Express Business, DenizBank, TEB, Şekerbank, ING Bank, Türkiye Finans, ABank, ICBC Turkey , Fibabank Bonus and supplementary cards are included to the campaign.

 

Bonus Genç, Bonus Flexi, Denizbank Business, Şekerbank Business cards, installment transactions with term, reward usages, single payment transactions are not included to the campaign. 

 

To benefit from the campaign with Flexi cards, a short message should be sent to 3340 before the purchase through the registered phone number to which the card is linked in the bank system by typing "EVET PORLAND" and last 6 digits of the card with spacing between them.

 

Price of the SMS sent for participation to the campaign is 0,60 TL (VAT and SCT included) for Turk Telekom users; 0,65 TL (VAT and SCT included) for Turkcell users, and 0,415 TL (VAT and SCT included) for Vodafone users. Short messages sent in response are met by Garanti Bankasi. Staff cards and virtual cards are included.

 

İş Bankasi Installment Campaign Conditions 

 

An additional 3 installment privilege for your purchases worth of 150 TL or more made through Porland stores and Porland.com.trwith your Maximum Card between the dates of June 8 and August 31, 2018.

 

Additional installment campaign will be valid for your purchases made with only Maximum featuring POS devices. Additional installments are automatically applied to the purchases you made through Porland.com.tr .

 

Cards included to the campaign: İş Bankası Maximum featuring credit cards (Maximum, MercedesCard, Maximiles, İş'te Üniversiteli)

Cards excluded from the campaign: Company credit cards, Vadematik Cards, Subscription-free Cards, Transactions made with Maximum Firsat and MaxiPuan Usages