Returns and Replacements

Can I replace the product or products that I purchased from the online shopping website?

Product replacement is not available for products purchased through Porland.com.tr.

Can I request a replacement if the product that I purchased from the online shopping website is delivered with defect?

If our customers receive a product/products with defect during the delivery of their product/products, they can request a product replacement by returning their product in 14 days. Product/products are replaced when necessary checks are made and a need for replacement is confirmed.

In how long should I return the product or products I purchased from the online shopping website?

The customer can return their product/products by fulfilling the returning conditions within 14 days as part of "Right of Withdrawal" after they received the product/products they purchased.

How can I return the product or products that I purchased from the online shopping website?

After the "Return Section" located in the e-invoice is filled out in full and signed, the package of the product/products of which return is requested by the customer should be sent with all accessories and in its original boxing with PTT Cargo, the contracted cargo company of Porlandto Porland Gebze Merkez (Tavşanli Koyu Mevkii, E-5 Karayolu Üzeri, Gebze, Kocaeli). Packages sent for return should be undamaged and unused.

 

While shipping your products for return, all you have to do is to inform the authorized PTT cargo personnel about that you will return your product with the number of 902658201 .

Does customer cover the cargo expenses to arise during the return process?

In case that the product/products purchased from Porland.com.trare returned by the customer within 14 days - as part of Right of Withdrawal -, cargo expenses to arise are met by Porland. But cargo expenses are not met in the partial return of the products.

How soon can I receive the payment of the products or products I returned?

Refund is made to your credit card after the product/products you returned reach to our central office and are checked for their compliance to return.

Depending on your bank, it may take several days before your refund is made to your credit card. This process depends entirely on your bank and Porland.com.tr has no right to interfere with your bank.

Why was my refund made in installments?

In case that installments are made for the product/products purchased from Porland.com.tr, the bank that you use may make this refund in installments even if the refund is made at once by Portland. Porland cannot be held responsible for this situation.

What should I do if I get broken products from my order?

After receiving your products, you must send the pictures of broken/damaged pieces that you received from your cargo to musterihizmetleri@porland.com.tr by e-mail in 3 working days at the latest.